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Check out our frequently asked questions below. If you still have a questions, please contact us here! 

Q: What type of payment do you accept? A: Payment can be made via cash, check or credit card at the time of service. HSA or Flex Plans can also be utilized for payment.

Q: Do you take insurance? A: O'Brien Physical Therapy, LLC does not accept insurance. We do not hold a contract with any insurance provider, which allows us to keep our costs down and our overhead very low. Upon request, you will be issued an invoice and proof of payment that you may submit to your insurance company for reimbursement. Reimbursement is not guaranteed, but most often is consistent with the Out of Network provider rate. You may also use your HSA or Flex Spending Account for payment of physical therapy services. Insurance can be very confusing! Please contact me if you have any additional questions about payment or use of insurance.

Q: Do I need a referral or order from my doctor or chiropractor? A: Wisconsin is a “direct access state” which means that you do not need a referral or an order from your health care provider to see a Physical Therapist. This allows for more flexibility, earlier access and cost savings to you! If you are hoping to submit your claim to your insurance provider for reimbursement, your insurance provider may require a referral from your provider for Physical Therapy services. In that case, you will need a referral or order from your provider prior to your initial appointment.

Q: What do you treat? A: Jill O’Brien is an Orthopedic, Manual and Pelvic Health Physical Therapist. She treats a variety of orthopedic injuries and pain including neck, shoulder, back and hip pain as well as headaches, migraines, TMJ dysfunction and Pelvic Health concerns.

Q: What is Pelvic Health Physical Therapy? A: Pelvic Health Physical Therapy encompasses a wide range of diagnoses and treatments. Men, women and kiddos can all benefit from Pelvic Health PT! Some of the more common diagnoses include: Urinary or fecal incontinence, urinary retention, constipation, pelvic pain, pain with intercourse, pelvic organ prolapse, urinary or bowel frequency, nighttime/bed wetting in kiddos over the age of 5. Pelvic Health PT also encompasses the entire pre-conception, prenatal, pregnancy and postpartum transition! If you have any questions regarding the assessment or treatment for any of these concerns, please contact me and I will answer any questions or concerns that you may have!

Q: Can I schedule appointments online? A: YES! Click below to go to our online booking system.

Q: What should I wear on my first visit? A: Depending on the area being assessed and treated we may need to assess above, at and below the area. For example, if you are coming in for knee pain, we may need to look at your hip, knee and ankle — so you may be the most comfortable in a pair of loose-fitting shorts. If you are unsure, wear or bring whatever you are the most comfortable in and we will go from there!

Q: What is Dry Needling? A: Dry needling is a therapeutic treatment procedure that involves use of a small, filament needle into the muscle in the area of the body which produces pain and typically contains a ‘Trigger Point’. There is no injectable solution and typically the needle which is used is very thin. Usually a healthy muscle feels very little discomfort with insertion of the needle; however, if the muscle is sensitive and shortened or has active trigger points within it, the subject may feel a sensation much like a muscle cramp — which is often referred to as a ‘twitch response’. The patient may only feel the cramping sensation locally or they may feel a referral of pain or similar symptoms for which they are seeking treatment. A reproduction of their pain can be a helpful diagnostic indicator of the cause of the patient’s symptoms. Typically, positive results are apparent within 2-4 treatment sessions but can vary depending on the cause and duration of the symptoms, overall health of the patient, and experience level of the practitioner. Dry needling is an effective treatment for acute and chronic pain, rehabilitation from injury, and even pain and injury prevention, with very few side effects.

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